Refund policy

RETURN & REFUND POLICY

At SILKEE, we want you to feel confident with your purchase. If you are not fully satisfied, please review our return policy below.

RETURNS
We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

To start a return, please contact us first at [your email address] with your order number and reason for return. Returns sent without prior approval may not be accepted.

NON-RETURNABLE ITEMS
For hygiene and personal care reasons, certain items may not be eligible for return if opened, used, or damaged after delivery. Items marked as final sale are also non-returnable.

DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery at [your email address]. Please include your order number and clear photos of the issue so we can review it quickly.

REFUNDS
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 5 to 10 business days. Please note that your bank or payment provider may take additional time to process the refund.

RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

ORDER CANCELLATIONS
Orders may only be cancelled within 12 hours of purchase. After this period, your order may already be processed and prepared for shipment.

LATE OR MISSING REFUNDS
If you have not received your refund yet, please first check with your bank or payment provider. If you still need help, contact us at [your email address].

CONTACT
For any return or refund questions, contact us at:
Support@bysilkee.com