Shipping policy

SHIPPING POLICY

Thank you for shopping with SILKEE. We are committed to delivering your order as quickly and safely as possible.

ORDER PROCESSING
Orders are typically processed within 1 to 3 business days. During high-demand periods, processing times may be slightly longer.

SHIPPING TIMES
Estimated delivery time is usually 3 to 7 business days, depending on your location and shipping conditions. Please note that shipping times are estimates and are not guaranteed.

TRACKING
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

DELAYS
In some cases, delivery may be delayed due to customs, carrier issues, weather conditions, public holidays, or high order volume. We appreciate your patience in such situations.

INCORRECT SHIPPING INFORMATION
Please make sure your shipping address is correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

LOST OR STOLEN PACKAGES
SILKEE is not responsible for lost or stolen packages marked as delivered by the carrier. If this happens, please contact the shipping carrier directly. You may also contact us and we will do our best to assist you.

CUSTOMS AND DUTIES
Depending on your location, customs fees, import duties, or taxes may apply. These charges are the responsibility of the customer unless otherwise stated.

CONTACT
If you have any questions about shipping, contact us at:
Support@bysilkee.com